Bad customer service

My bosses traveled on Kulula last week from Lanseria to Cape Town. Each of their tickets had prepaid pre-seating options selected however when the tickets were changed their seats were not moved to the new flights.<br> When changing the flight our travel agent spoke to the call centre consultant and specifically asked her to preseat Mike and Liz.<br> She said she would transfer the seats over - Karen asked if should she stay on the line whilst she did it ? And she (the Kulula call centre consultant) said no, consider it done. Karen then specifically asked if they would the same seat numbers and she said yes.<br> Neither Mike nor Liz (on two different flights, on two different days) had their assigned seats when the checked-in at the airport. <br> When Mike told the guy at the check in desk that he had prepaid for pre-seating he was given a dirty look and told, with attitude, that that was for the flight two weeks earlier.<br> This seems to have become typical customer service with Kulula. My company will no longer being using Kulula for our companies' travels. <br>