CN
Clarize N
1 reviews | Active since Apr 2015
06 Aug 2015, 09:55
Bad Customer Service.
Good day,<br> <br> I've tried to book a ticket online with Kulula, which didn't want to allow me to do so.<br> <br> SID payments not working, when I called in Bianca told me I can only do it with credit card or a cheque card, I'm trying to make the payment from my Savings account (SID).<br> <br> She put the phone down in my ear.<br> <br> This is really bad service for people with ****ty websites that gives an error and rude personnel.<br> <br> I'm disappointed.<br>
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Kulula.com's replyOfficial
06 Aug 2015, 13:51Hello clarizen,
Thank you for your enquiry. We sorry to hear about the problems encountered whilst trying to pay for your booking.
All the other banks are connected to the SID option except Capitec.
If you have a card from all major banks except Capitec which has an expriy date and CVV (last three numbers on the back of the card) payment do go through.
We will be in touch with you directly for further assistance, kindly have the number you called as we will need that to investigate the agent issue.
Kind regards,
Thuli
Customer Relations
Thank you for your enquiry. We sorry to hear about the problems encountered whilst trying to pay for your booking.
All the other banks are connected to the SID option except Capitec.
If you have a card from all major banks except Capitec which has an expriy date and CVV (last three numbers on the back of the card) payment do go through.
We will be in touch with you directly for further assistance, kindly have the number you called as we will need that to investigate the agent issue.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply06 Aug 2015, 13:51
Official
Hello clarizen,
Thank you for your enquiry. We sorry to hear about the problems encountered whilst trying to pay for your booking.
All the other banks are connected to the SID option except Capitec.
If you have a card from all major banks except Capitec which has an expriy date and CVV (last three numbers on the back of the card) payment do go through.
We will be in touch with you directly for further assistance, kindly have the number you called as we will need that to investigate the agent issue.
Kind regards,
Thuli
Customer Relations
Thank you for your enquiry. We sorry to hear about the problems encountered whilst trying to pay for your booking.
All the other banks are connected to the SID option except Capitec.
If you have a card from all major banks except Capitec which has an expriy date and CVV (last three numbers on the back of the card) payment do go through.
We will be in touch with you directly for further assistance, kindly have the number you called as we will need that to investigate the agent issue.
Kind regards,
Thuli
Customer Relations