Bad customer service

booked for a flight from Eastern cape to Jhb, on Thursday 31_01-2019 for 03_02-2019 and got confirmation of booking reference number-TEMUGX.

Which deducted from my account an amount of R1500. 86.

But when I went for checking in, I was advised by your rude staff member that the booking was canceled and that I had to payR 2800 in order to fly back, mind you, I payed for that flight already and now I payed an extra 2800. She said I must take it up with my bank.

I got to Jhb, went to your sales counter, where I was again attended by a rude smelling of alcohol staff member, the lady in East London gave me an Authorization number to take to my bank, not explaining how to go about it

Then the lady in Jhb... Had no idea, of what the authorization number was was for, she continued telling me she can not answer for what happened in East London neither she can not refund, which was understandable as I understand there are different departments dealing with these things, but still the way she spoke and also took the whole thing for granted is not acceptable

I went to nedbank same at the airport, they told me it was approved and left my account, waiting for the airline to take it, meaning they can't refund me without ur authorization, However, I want to be refunded 2800 that I had to pay in order for me to come back

Can this matter be resolved as soon as possible, as I'm in need of those funds

And also stuff was ****** from my bag, I discovered when I got home @10 pm I called them this morning again, the consultant told me the authorisation department only opens at 8, they will refund me the 1500,i then asked him , who will pay my 1300 as I paid 2800 to fly as they are the ones tat inconvenienced me, he told me he would call me back as he would speak to his leader, he then called me, telling me that, he's leader is being difficult can I send him the confirmation that I got from them after payment went through, and I did send within few seconds, he also confirmed and in an hour I sent an email asking for feedback as I'm in need of my funds he told me I must be patient as they are following processes, he will get back to me before their shift ends , till now ithen sent back an email and say how much longer must I be patient and understanding when I did nothing wrong instead I lost money,, until now he never responded, I called nedbank authorisation department they then canceled an refunded me my 1500, telling me that kulula might still deduct it as it was approved but stuck and awaiting Tobe authorized and received by them, but should that happen nedbank will dispute the transaction, see now not only I was compromised and made to pay 2800 but yet again possibly kulula will still debit my account,

With the experience I received from ur consultants, this was definitely my last flight with Kulula

But still I need assistance as I believe that this was never my fault, so why did I pay extra 1300 and who is suppose to refund me the 1300 as nedbank refunded me what kulula was supposed to

Never again