Bad customer service

I made a booking for my brother and daughter at checkers blue route mall. Before making the booking i asked the lady helping me that my brother just turned 18, will it be a problem.

Cashier advised no as long as he would have a certified copy or original birth certificate. We ahead with the booking for them to fly 02/ ********** .

To my suprise my brother call me to tell that he is not allowed to check in, he is now 18 he needs an ID.

Spoke to manager at Lanseria airport named Glenda , who told me that since my brother is 18 he needs an ID. I asked that who is at fault when their 3rd party is giving out the incorrect information. She advised me to go back to checkers and request for my refund(mind you I've already booked a return flight for my brother) .

Got to checkers Glenda had already called ahead that I am coming. I was being assisted by a manager Angelo. Who sat with me for almost 3 hours.

We called through the customer service head office we spoke to Charmaine , who put us through to her manager Lelethu.

Lelethu requested the flight details. She then informed us that the forward ticket comes up as checked in. She will call through to Lanseria and find out whythe ticket has been checked in when the passengers did not board the flight.

I asked if i can be given a voucher to use next time , answer was no. She then said that there is a flight closer to the price I purchased originally and a flight for sunday which she can reserve for me. We agreed that the flights can be reserved and there is a penalty fee of 399 that must be paid in at the airport .

In the mean time Lelethu said the will investigate the one ticket and either call me or Angelo with feedback on Sunday latest Monday.

Angelo the checkers manager advised he will speak to his manager to see if they can assist me with the penalty fee.

06/06/2018 I go back to checkers to if Lelethu has called Angelo, he said no.

We then decide to call again. TO MY SUPRISE LELETHU is now recanting her story about the flights being reserved. She says now she said that we needed to book tge flight at the airport, or rather my dad needed to wait at the airport for a resolution before he left.

We then informed her that they where at the airport for almost 2h30 and no one there seemed to be assisting in anyway.

Right now I am sitting with a problem that I thought it was sorted on Saturday 02/06/2018 only to find out it is not sorted out.

Am soo disappointed at the Management from Khulula I spoke to 2 managers who seemed to even contradict each other with the information they were providing us. Now am having to spend more money because the flights have went up in Price's, I've got to take leave from work soo I can go to capetown airport , I've got to pay for ubber as well, this whole experience has been a nightmare.

Disappointed!