Bad customer service

I am very disappointing, i will go out of my way to not use this service again! They are out on making money!

I used the airline services countless of times! I have flown on a regular basis and this is a first. You have just lost a loyal customer!

I booked tickets for a friend to visit with her baby. I phone to ask what the requirements are regarding bags, pram etc. So i have been told only pram, car chair is allowed for baby, clothes should be packed with moms bag.

As i phone again to move the return ticket earlier as baby is very sick, i hear the baby can also have a 20kg bag! I paid for a service that i couldn't use! I was told only 1 bag between them. Thank you Kulula for making life very difficult.

On our way for the earlier flight we arrive at the counter being told we are 5 min late for check in! If there were not people in front of us in the row we would have been on time. 5 minutes and the lady refused to help us. Now i have flowed countless times with you Kulula, never have you denied me if i were 5 minutes late, and i promise you never have i board on time! I once went to the wrong gate and i was still on time. I am not stupid. This is pure money making.

So it so happens that about 3 people on the same flight had to buy a new ticket that day, because your staff denied our access we paid for.

I will go out of my way using another service.