BAD CUSTOMER SERVICE

<p>I had booked a flight and car combo about a month ago and paid in full for it. The departure date was 30 June 2017(ref no:QUHE6QC) 14:40 from Lanseria. On the 29 June I called their call center on and spoke to a consultant that I told that I want to change the time of car pick up because I was going to arrive earlier than expected, he then said I must call Europcar directly and gave me their number, at no point did he tel me that if im not going to be on the scheduled flight , its going to be cancelled.I then called Europcar and they changed the car pick up for me. On the 03 July I was suppose to return back from Durban to Lanseria but I was told that my return flight was cancelled. I called the Kulula call centre and the lady that I spoke to took my details and she said she will gt her manager to listern to the call i made on the 29 June 2017 and that they will get back to me. I was suppose to have flewn back on the 03 July at 8:05pm but that lady from the call centre did not call me back, her manager also didnt call me back. I had to end up booking yet anothr return flight and paying again. I find it very sad i ws left stranded in Durban by Kulula. If i havent booked another flight, i would have been left in Durban since no one called me back to tell me what happening. I always book with kulula and the horrible service i received from there was really shocking</p>