BAD BAD BAD BAD

THIS IS NOW 5 MONTHS GOING ON THAT I TRY TO GET HOLD OF KULULA, I JUST WHAT TO HAVE DETAILS ON HOW TO GET A REFUND, I HAD TO EMAIL THEM BUT NO ANSWER I PHONE THEM BUT NO ANSWER. I NEED TO GET TO MY FAMILY AND NEED THE REFUND MONEY TO BUY NEW TICKET