1 reviews | Active since Aug 2011
Bad Attitude & Inconsistant Policies
I am delayed with this complaint however heres my problem,travelled with khulula to Lanseria JHB for business on the 19 Feb 2015,i have a cabin approved bag.At King Shaka my bag was allowed on the flight,it was weighed and i had no issues.At lanseria when returning to King Shaka, checking in was a nightmare. Nikki Ben was very rude and arrogant,she asked to weigh the bag.It was 0.5 kg over.(7.5KG) she did not want to allow me to take the bag into cabin,i explained that there is nothing additional in the bag and it was allowed from KZN khulua why is it a problem now.She got rude and said to me she cant help with this and the bag cant be taken with me, requested for a manager,Tumelo Matubatiba came to assist but was also rude and said what happens in King Shaka is not his problem. I was so amazed at the rudeness and lack of assistance, to make matters worst there were others that were allowed to take in much bigger bags that were heavier as i asked them. Also the flight was delayed on both trips and Khulula failed to even apoologise, this was utterly shocking. It seems that khulula has become very inconsistant,their flghts are not punctual,they have a dont care attitude!!!
Thanks for your post.
I am concerned that you were allowed to travel with your oversized hand baggage on your flight from King Shaka airport. Customers are allowed 1 piece of hand baggage which may not exceed the dimensions of 56 x 36 x 23cm. According to your complaint, your baggage exceeded these dimensions. I can assure you, customers who slipped past the check-in counters with oversized hand baggage would have been stopped at the security check-point. I am certainly disappointed with the manner in which this situation was handled. We expect our staff to be courteous, helpful and professional at all times. There is no excuse for the behaviour you described. Discourtesy will not be tolerated, and a copy of your letter has been forwarded to the responsible department head for internal review.
I am sorry to learn that your flights were delayed. We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Thanks for being in touch with us.
Yours Sincerely,
Nazley - CR
Thanks for your post.
I am concerned that you were allowed to travel with your oversized hand baggage on your flight from King Shaka airport. Customers are allowed 1 piece of hand baggage which may not exceed the dimensions of 56 x 36 x 23cm. According to your complaint, your baggage exceeded these dimensions. I can assure you, customers who slipped past the check-in counters with oversized hand baggage would have been stopped at the security check-point. I am certainly disappointed with the manner in which this situation was handled. We expect our staff to be courteous, helpful and professional at all times. There is no excuse for the behaviour you described. Discourtesy will not be tolerated, and a copy of your letter has been forwarded to the responsible department head for internal review.
I am sorry to learn that your flights were delayed. We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Thanks for being in touch with us.
Yours Sincerely,
Nazley - CR