Bad Attitude and rude behaviour towards customers

We booked in at Kulula flight mn 0910 from George to Johannesburg and arriving at the book in kiosk the counter was still closed ( - 1,75hrs before flight departure ) I approached the woman behind the counter and asked when we can book in and was rudely informed that the counter is closed and I must wait for the sign to say open. When the counter eventually opened I started with the book in process, my wife was sitting on a bench not even 25 meters away because she did not feel well and had to sit down, and on request from the \rude woman"said she must see my wife in person before booking in. I asked her just to look over the counter to where she was sitting and on reply she refused to continue with the process until my wife was standing in front of her. She also made an comment to her fellow male worker and they both started laughing!!! <br> We have been flying with Kulula for the past 15 years and never had been treated in such a rude and ill- mannered way as today!!"""