BAD ATTITUDE

Kulula counter 83 11th Jan 2018 17:50 Flight 106

Dint get a chance to take the lady's name however would just like put it out there that we received an unwelcomed attitude, she dint greet told us that it is our duty to greet her! Then took forever to assist and also when then wheelchair assistant was there to collect my gran she too was given a bad rotten attitude. Finally we standing and waiting at gate C1 waiting for wheelchair transportation to the aircraft as gran and I could not go through gate C5. Eventually we get transported to the aircraft where the head hostess is at the door bit does not offer to assist gran to board. Really? Is this how u guys do it? Gran almost took a right to the ****pit and was rudely asked by the head assistant " where r u going" Well surely if u had assisted her in.the first place she would known where to go. Then too there were nooooo hostesses to assist gran with her hand luggage or assist her to her seat. This flight was to take off at 18:30 but while im writing this complaint there is another passenger having a go at the head hostess.

We had absolutely.noooo issues of this nature in JHB infact from the time we reached OR TAMBO, during the flight till the time we were received by wheelchair assistant at CT International all was well.

Its now 18:53 n this flight still has not taken off, we now have the Police on board?

The lady at counter 83 I hope that you never experience what you put me n my family through. You definitely have the wrong attitude to be frontline staff n because of you and this head hostess my family and I will definitely not be traveling KULULA again n yes we will encourage family n friends who are frewuent flyers not to choose KULULA again. Its 19:02 finally we r about to leave