Avoid this Airline - Kulula

<p>I purchased 2 tickets from Durban to Cape Town on Kulula website for BA flights and did not see at the time that the flight had a stop over in PE and the flight would take over 1 hour longer which would make us miss our connecting trip. </p> <p>I then went onto the website and saw that there was an available earlier flight which also happened to be over R200 per ticket cheaper than what I paid.</p> <p>I contacted the call centre and when I started telling them my story they were so focused on that there would be a R342 fee per ticket that they did not really listen to my request.</p> <p>I was happy to pay the mandatory fee per ticket but asked that the replacement ticket be given to me at the available quoted price as per their own website and that would help with the offsetting the charge. </p> <p>Absolutely not they say and I would have to pay the same price that I origionaly paid and only if seats are available. They were available now but not at the price shown on the website.</p> <p>This means that I am caught again and they would make some more profit out of my unfortunate situation. </p> <p>I know that they no longer monitor complaints on this site and understand why when you look at all the similar experiences that have happend with other customers, just over the last 2 months.</p> <p>I wonder if BA are happy about how the Kulula on line system that they use, treats customers flying BA</p>