AVOID KULULA AIRLINES

My husband had a flight from Lanseria to Durban on Saturday morning, due to circumstances and traffic delay (accident on the highway) we were exactly 13 minutes late for check in time. At the counter desk the lady refused to help us, said the ticket was sold to another passenger. When we query that she said oh no it is because we were 13 min late for check in and the docs were already sent to the pilot and we should've checked in on line if we were planning to be late. Seriously...we were there 47 min before boarding it was not as if we were 10 min or for the sake half an hour before boarding there. My husband travels regularly due to his work but people do not use Kulula because the refuse to help in the case of emergencies. Money down the drain because of 13 min.