Assisting with Credit Flight Refund

Item: Kulula.com
Rating: 5
Author: ONella C

I had just missed my Kulula flight on the 31 May 2015 due to the fact that my 13 month old son was ill with Diarrhea and needed to be changed before we boarded therefore causing us to miss the flight. I sent a mail the next day to the customer relations office at Kulula, Bronwyn Eder responded within 10mins advising me that I would be given a Credit to fly any other time due to the circumstances. I am extremely grateful to her for her understanding and excellence customer service. I will definitely fly with Kulula again.

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Replies (1)

Kulula.com's replyOfficial

01 Jun 2015, 11:54

Hello OMC,

Thank you for taking the time to share your kind words about Bronwyn of our Customer Relations department.

I am pleased to hear that Bronwyn assisted you. We try hard to provide the best possible service to our customers and their satisfaction is our reward. The more satisfied customers we have, the more our business will thrive. I'll be sure to share your compliments with the airport Managers.

Thanks for being in touch with us. We are thrilled to be your airline of choice and look forward to welcoming you onboard our flights in the future.

Kind Regards,

Nazley -CR

Kulula.com's reply01 Jun 2015, 11:54

Official