aB
aurellia B

1 reviews | Active since Jun 2010

03 Jun 2015, 12:49

APP**** FOR FOR A KULULA CREDIT CARD..NO RESPONSE

TO WHOM IT MAY CONCERN. <br> I have just about had enough with trying to Contact Anybody at Kulula..!! i have sent numerous emails for the past 2 years. I am a regular flyer...before there use be earning moola....and all of a sudden it disappeared. I fly alot for the past 5 years now and no one has contacted be about offering a credit card. i found out through a friend. I sent emails, that is when they ask for feedback and would mention my fustration. Anyway, i eventually, tried to apply for a credit card in March 2015... and every email i send keeps coming up Failed. i then try to contact the call centre, calls are congested???!!!..Why is it so difficult to speak to someone @ Kulula? Why does NOONE seem to response to my emails?? I do not know what else to do with this company. Just plain BAD Service!! So this will be a test now to see If I will get a response on this Mail?!

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Replies (1)
Kulula.com
Kulula.com's reply03 Jun 2015, 14:29
Official
Hello Aurellia,

Thank you for getting in touch with us.

We do apologise for the service you have received from kulula.com and FNB regarding your kulula.com credit card.

We wish to thank you for bringing this urgent matter to our attention. Your concerns has been escalated through to the FNB credit card division who are in charge of the kulula.com credit card. Alternatively your can contact them on *** . Unfortunately, the kulula contact center team will not be able to assist with the credit card queries , kindly direct all queries to the aforementioned email address.

Thank you for allowing me the opportunity of a response and I do apologise for the inconvenience and frustration caused.

Kind regards,


Fazila Khan
Customer Relations