Appauling and unacceptable behaviour

On the 10th of September I booked a flight from Jhb to Cpt and paid via SID , after the transaction was finalised I did not get the ticket . 2 hours later I called the Kulula call centre to enquire and the supervisor on call by the name of Tracey told me that there was a problem with the Vitality clients which was already logged with their IT department and the money would be reversed back into my account . On the Monday the money was still not reversed and I was on the phone with my bank to check if they can see any uncleared funds and they advised that there was nothing . I then managed to get hold of the call centre agent who was helpful and she advised that I must book another flight because the reversal takes about 24 to 48 hours . I went ahead and booked another ticket and paid . The refund was then logged . Yesterday on the 13th when I called to follow up on the refund I was told that the refunds take between 3 to 8 weeks to be made. I told the agent that this will not happen because it is not like I cancelled a flight or what . This treatment is appaulling and unacceptable from Kulula . I want my money paid back into my account . Firstly they denied that the money was sitting in their bank account and only when I sent them the proof of payment then they conveniently realised that the money was indeed in the account .

I have since been waiting for feedback from them regarding the refund and I am not taking the story of having to wait for such a long time for my money .