Appalling service, broken bags, theft

Where to begin................................... Flights suspended i then booked two flights on another flight, then suspension lifted. Then the nightmare continues with Kulula. 1. GUGU at capetown international, absolute appalling customer service. Rude not helpful 2. I was asked to then pay an addition R840 rand for 2 bags (flight was empty) because the bag was 9 not 7. No problem i paid. 3. GUGU checked lugguge in without putting cable ties on we had to request for it 4. I paid extra for two seats so that my mom and 3 year old can sit next to each other. but on the plane they were told the picture when you preselect seats are different to plane they are in. AFTER PAYING TO ENSURE THEY SIT NEXT TO EACH OTHER, 5. After paying 840 rand for bags, requesting cable ties, the one bag was destroyed, open, broken, shoes and makeup ******. Also with someone else socks in their bags... *** happened...?????????????