Appalling customer service

Last year on 5 March 2020 I purchased a return ticket with Kulula.com worth R1272,19, The country was shut down due to Covid-19 and I was unable to use my flight tickets as interprovincial travel all was prohibited and all flights cancelled. I have been on quest to get my money back from Kulula.com since then, I have followed all the procedures that they made available to us creditors to get our money back but I have been faced with nothing but challenges, delays, incompetence and lack of integrity. Last year Kulula.com was under business rescue and I was listed and credited and Kulula.com was supposed to refund me the amount the value of the ticket to my dismay I never received this refund and earlier this year I was given the choice the get the value of my ticket credited to my kulula travel bank , I took this option and sent an email on 12 February 2021 to *** and included my booking reference as well as kulula ID per the instruction and requested that the value of R1272,19 that i payed when purchasing my flight must be credited to my kulula travel bank, I received an automated response that said due to high volumes of customers it would take 6-8 weeks for the credit to reflect in my travel bank account this was all communicated on 12 February 2021. After months of waiting for this credit i got tired and called kulula on 6 May 2021 I held the call for 15mins and 27 seconds and got no help, I called again on 1 September 2021 I was on the line for 44 minutes and 38 seconds i spoke to a consultant her name is Chardonne Peters and she couldnt explain how did i send an email on 12 February 2021 and had received no assistance and no credit in my travel bank 7 months later, I asked to speak to the supervisor or the person in charge and i couldnt get through to anyone, she apologised for the delay and promised that she had escalated the matter to the managers and would be dealt with high urgency and the money would be credited to my travel bank account ASAP. To prove how *********** kulula.com is i never received that credit despite my call and plea for help, I sent another email to Chardonne on 15 September requesting an update and I never received a response from her. Kulula.com staff is highly inconsiderate and ***********, they are ***** and have caused me nothing but grief and disappointment and wasted my time, I will not accept such treatment from them this is unacceptable and no customer should ever have to go through this. Today on the 29th of October i receive an email saying my travel bank account has been credited with R1080,34 and R136,85 which totals R1217,19 when i paid R1272,19 for my ticket, this amount credited today is short of R55 and is exactly 9 months and 17 days late and to make matters even worse they say this credit is valid until 1 December 2021 which means i have 30 days to use it or it expires, their policy says travel bank credit as a result to cancelled flight is valid for 1 year. I have never been so disrespected and treated with such little value as a customer ever in my life, the audacity from Kulula.com in unbelievable, at this point i just want my full R1272,19 that i paid for my ticket refunded to me directly and i want nothing to do with this ********* airline ever again I also wish to lay a formal complaint against Kulula.com. I have proof of emails i sent and received and proof of calls i made to Kulula.com and recordings that i wish to submit as proof I wont tolerate this.