Appalling, appalling service from [URL Removed]

Maybe Kulula has a good airline service, but pray that nothing goes wrong with your booking.. because Kulula will make you sweat blood in order to get customer satisfaction. When I booked a ticket online last Monday, the Kulula site would not take my credit card payment. So I contacted their help desk, who confirmed the booking but could not process payment either. So I paid via EFT. I received no e-mail confirmation of my booking or my payment. So I went to the airport early, to find that Kulula had no trace of my booking or my payment, despite my bank account showing the payment. I told them - as time was running out - to book me a new ticket and I would pay for it again. I did so.<br> Then the fun began. They promised a refund request, which I never received. They will only refund the first amount that I paid, not the second (the second amount is higher than the first amount - obviously you pay a premium when you buy a ticket at the airport) They wanted a bank statement. And the refund takes six weeks!!! When I complained about this being unfair and onerous, I was told that I must send a letter to their customer service department as they only take letters...