ML
Mariette L

1 reviews | Active since Feb 2012

15 Mar 2016, 09:58

Appaling service from flight attendant

kulula flight MN802 East London to Johannesburg10 March at 08:55. As I entered the plane, I walked past the flight attendants without showing them my boarding pass. I already put it away because I went through 2 gates where I had to show it.<br> <br> I was called back loudly by one of the flight attendants asking me for my pass. I walked back to her and took my boarding pass out of my bag while saying to her that I already showed it at two gates.<br> <br> I was standing next to her as she took my boarding pass out of my hand. By now there was a queue of people forming behind me. The flight attendant started screaming at me asking if I want to be on this flight while waving the pass in my face. She kept screaming it at me as I just stood there. I was extremely embarrassed by this harassment from the attendant in front of the rest of the passengers.<br> <br> I wasn't being an unruly passenger, I comp**** when she asked for my pass, and I didn't get into an argument with her. She treated me like the lowest form of life on earth. I'm disappointed by this as I have always received friendly service from your employees. I'm scared to fly with your airline again as I might be victimised by her again.

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Replies (1)
Kulula.com
Kulula.com's reply15 Mar 2016, 13:52
Official
Hello Mariette 05,

Thank you for your post.

I am investigating your complaint and will revert with feedback as soon as possible.

Kind Regards,
Nazley - CR