YG
Yushen G

1 reviews | Active since Sept 2011

16 Feb 2016, 10:42

Anything to make extra Money

I am extremely disappointed in the service we have received...I booked a return flight from Lanseria to Durban for my wife,infant and myself..However on our return flight that left Durban at 14:30 this passed Sunday 14/02/2016 there was an issue..<br> <br> We arrived at the check in point at 13:50 and we were advised that we missed our flight that leaves at 14:30???You have sign boards stating check in closes 30 min before departure...I am pretty sure we didnt miss the flight as it was only leaving at 14:30..<br> <br> We were then advised to find out if there is space on the next flight which leaves at 18:30...(A good 4 hours later) Anyways there was space for us on that flight but at a cost of R2800 extra which is absolutely insane..We \apparently\" missed our flight for 14:30 although we arrived more than 30 min before departure and then advised to pay R2800 extra for flight that leaves 4 hours later leaving us stranded at the airport with an infant child..<br> <br> I eventually was forced to book a flight for the 3 of us with SAA which left 30 min after at R3000 but made me realize for the R200 extra i got tons of more leg space plus free food and drinks..<br> <br> Amazed by this.."

0
Replies (1)
Kulula.com
Kulula.com's reply16 Feb 2016, 12:09
Official
Hello Furi2,

Thank you for your post. I am sorry to learn of your experience with us.

I am investigating your complaint and will revert with feedback as soon as possible.

Kind Regards,
Nazley - CR