PL
Peter L
1 reviews | Active since Jul 2015
24 Jul 2015, 22:29
Another delayed flight
Have used the late flight on [URL Removed] to Cape Town a few times. Again the flight delayed, this time by over 2 hours with NO COMMUNIVATION. Booked early to get on the emergency exit then got bumped to row 26. Very poor service. No amount of joking makes up for poor service and shoddy communication.
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Kulula.com's replyOfficial
28 Jul 2015, 10:29Hello P_Langerman,
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. We had experienced a few flight delays on the 24th July due to operational reasons . Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
Due to the unexpected ground time of some of our aircrafts, we needed to do a few aircraft changes to prevent flight cancellations and therefore there had been numerous seat changes due to the different configuration on MN125/24 Jul'15 . A pre-selected seat cannot be guaranteed as it may need to be changed due to unforeseen operational, safety or security reasons even after a passenger has boarded the flight and this is a random selection .
Thank you for allowing me the opportunity of a response .
Bye for now .
Fazila Khan
Customer Relations
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. We had experienced a few flight delays on the 24th July due to operational reasons . Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
Due to the unexpected ground time of some of our aircrafts, we needed to do a few aircraft changes to prevent flight cancellations and therefore there had been numerous seat changes due to the different configuration on MN125/24 Jul'15 . A pre-selected seat cannot be guaranteed as it may need to be changed due to unforeseen operational, safety or security reasons even after a passenger has boarded the flight and this is a random selection .
Thank you for allowing me the opportunity of a response .
Bye for now .
Fazila Khan
Customer Relations
Best regards,
Kulula.com's reply28 Jul 2015, 10:29
Official
Hello P_Langerman,
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. We had experienced a few flight delays on the 24th July due to operational reasons . Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
Due to the unexpected ground time of some of our aircrafts, we needed to do a few aircraft changes to prevent flight cancellations and therefore there had been numerous seat changes due to the different configuration on MN125/24 Jul'15 . A pre-selected seat cannot be guaranteed as it may need to be changed due to unforeseen operational, safety or security reasons even after a passenger has boarded the flight and this is a random selection .
Thank you for allowing me the opportunity of a response .
Bye for now .
Fazila Khan
Customer Relations
Thanks for taking the time to give us your feedback. I do apologise for the frustration caused due to the delay experienced.
Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Some occasions, we have no alternatives and in such cases, we do have to impose the delay. We had experienced a few flight delays on the 24th July due to operational reasons . Unfortunately from a scheduling perspective, aircrafts flying other routes may also be impacted if an aircraft is delayed on these routes and then is operating a subsequent route.
Due to the unexpected ground time of some of our aircrafts, we needed to do a few aircraft changes to prevent flight cancellations and therefore there had been numerous seat changes due to the different configuration on MN125/24 Jul'15 . A pre-selected seat cannot be guaranteed as it may need to be changed due to unforeseen operational, safety or security reasons even after a passenger has boarded the flight and this is a random selection .
Thank you for allowing me the opportunity of a response .
Bye for now .
Fazila Khan
Customer Relations
Best regards,