HB
Hermien B
1 reviews | Active since Jun 2011
09 Dec 2015, 18:35
Another delay
I wonder if the Kulula business model is to cancel flights and then bundle their passengers into later flights? <br> Tonight is no different with an almost 2 hour delay on MN109 from Joburg to Cape Town. I am now missing an event - that is paid for - for which I cannot be reimbursed. By the time I arrive in Cape Town, it will be almost over<br> Really Kulula, it is time you reimburse me for this late flight. I have had enough of your delays!!!
Helpful (0)
Replies (1)0
Replies (1)
Kulula.com's replyOfficial
10 Dec 2015, 10:02Hello Feline01,
Thanks for getting in touch with us. I am terribly sorry to learn of your flight delay.
Flights would not be delayed unless absolutely necessary as we realize that nothing can be gained from this other than the loss of passenger goodwill. Punctuality is so important and I am aware that our performance in this key area has not always been all it should. We do try to keep all flights to schedule; however, there are occasions when it is necessary to delay a flight in the interests of customers and crew safety.
When a flight is delayed for more than 4hours, customers opting not to travel may request a refund. If the customers opts to travel on a different day, the normal change rules apply. When experiencing flight delays, we will try our best to accommodate customers on earlier or later flights on the same day but customers will need to make this request at the airport.
Please accept our apologies for the disappointment you experienced on this occasion and I hope it will not deter you from using kulula.com again in the future
Kind regards,
Thuli
Customer Rela
Thanks for getting in touch with us. I am terribly sorry to learn of your flight delay.
Flights would not be delayed unless absolutely necessary as we realize that nothing can be gained from this other than the loss of passenger goodwill. Punctuality is so important and I am aware that our performance in this key area has not always been all it should. We do try to keep all flights to schedule; however, there are occasions when it is necessary to delay a flight in the interests of customers and crew safety.
When a flight is delayed for more than 4hours, customers opting not to travel may request a refund. If the customers opts to travel on a different day, the normal change rules apply. When experiencing flight delays, we will try our best to accommodate customers on earlier or later flights on the same day but customers will need to make this request at the airport.
Please accept our apologies for the disappointment you experienced on this occasion and I hope it will not deter you from using kulula.com again in the future
Kind regards,
Thuli
Customer Rela
Best regards,
Kulula.com's reply10 Dec 2015, 10:02
Official
Hello Feline01,
Thanks for getting in touch with us. I am terribly sorry to learn of your flight delay.
Flights would not be delayed unless absolutely necessary as we realize that nothing can be gained from this other than the loss of passenger goodwill. Punctuality is so important and I am aware that our performance in this key area has not always been all it should. We do try to keep all flights to schedule; however, there are occasions when it is necessary to delay a flight in the interests of customers and crew safety.
When a flight is delayed for more than 4hours, customers opting not to travel may request a refund. If the customers opts to travel on a different day, the normal change rules apply. When experiencing flight delays, we will try our best to accommodate customers on earlier or later flights on the same day but customers will need to make this request at the airport.
Please accept our apologies for the disappointment you experienced on this occasion and I hope it will not deter you from using kulula.com again in the future
Kind regards,
Thuli
Customer Rela
Thanks for getting in touch with us. I am terribly sorry to learn of your flight delay.
Flights would not be delayed unless absolutely necessary as we realize that nothing can be gained from this other than the loss of passenger goodwill. Punctuality is so important and I am aware that our performance in this key area has not always been all it should. We do try to keep all flights to schedule; however, there are occasions when it is necessary to delay a flight in the interests of customers and crew safety.
When a flight is delayed for more than 4hours, customers opting not to travel may request a refund. If the customers opts to travel on a different day, the normal change rules apply. When experiencing flight delays, we will try our best to accommodate customers on earlier or later flights on the same day but customers will need to make this request at the airport.
Please accept our apologies for the disappointment you experienced on this occasion and I hope it will not deter you from using kulula.com again in the future
Kind regards,
Thuli
Customer Rela
Best regards,