ANOTHER BUNCH OF *********** IDIOTS
<p>My daughter bought me a return ticket from Jhb to Durban for a weekend away. Unfortunately when I got to the airport yesterday morning I wasn't allowed to check in as I was 3 minutes late. The attendant helping me said I had to pay in an extra R750 per ticket for myself and my youngest daughter so they could book me on the next available flight (which would have been today at 20h50). I told her I couldn't afford that and would make another plan to get to durban. I travelled by bus to durban and now when I tried to confirm my return flight to Jhb on sunday I'm told I still have to pay in the R1500 because the *********** idiot that was helping me booked on tonights flight. How in the world can I be held accountable for someone else's incompetence. I told her I don't have the money to pay in and would rather forfeit the forward leg of the ticket. REALLY? KULULA, REALLY?</p>
Thank you for your post.
I do understand your frustration when you missed your first flight and were advised that you had to pay in to change your flight. When a flight is missed and you arrive within 30mins after the flight has departed, customers are able to rebook an alternate flight at a cost. If the return flight is not rebooked as well, the flight will be forfeited. These terms can be found online our website and on the confirmation received. As per your booking, you were advised of these terms at the ticket desk as well.
In order for your to travel on your return flight, you will need to rebook this flight to the next available fare.
Thank you for being in touch with us.
Kind Regards,
Nazley CR
Thank you for your post.
I do understand your frustration when you missed your first flight and were advised that you had to pay in to change your flight. When a flight is missed and you arrive within 30mins after the flight has departed, customers are able to rebook an alternate flight at a cost. If the return flight is not rebooked as well, the flight will be forfeited. These terms can be found online our website and on the confirmation received. As per your booking, you were advised of these terms at the ticket desk as well.
In order for your to travel on your return flight, you will need to rebook this flight to the next available fare.
Thank you for being in touch with us.
Kind Regards,
Nazley CR