JM
Jaun M
1 reviews | Active since Mar 2013
11 Sept 2015, 15:45
Always delayed - missed my meeting.
I was scheduled to leave Cape Town today, 11/09/2015 at 14:30 via MN104.<br> <br> On arrival the blunt desk attendant at the book in counter blithely tells me: you know the flight is delayed right?<br> <br> Ummm no - I have received no correspondence notifying me.<br> <br> The departure is now scheduled for 17:00 - Thanks to Kulula's lax practices, I have missed a very very important meeting - potentially resulting in financial losses.<br> <br> My company will not be using your services in future.<br> <br> Clifford F. Mc Ewan p.p.<br> <br>
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Kulula.com's replyOfficial
11 Sept 2015, 16:05Hello Jaun Meyer,
Thank you for bringing your concerns to my attention. I do apologise for the inconvenience caused whilst using our services.
We expect all our staff to be courteous, helpful and professional at all times especially to our customers. We regret the friendly, helpful attitude we expect of our staff, was lacking in this case. We escalated the matter to the cabin crew managers to address with the staff to prevent a repeat and to ensure that service excellence is our first priority
While some of the delays are within our control, the majority are not and these are caused by unforeseen circumstances which prevent us from operating flights as scheduled. Most delays are not within our control but we are working very hard to improve on the delays that are within our control.
We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for bringing your concerns to my attention. I do apologise for the inconvenience caused whilst using our services.
We expect all our staff to be courteous, helpful and professional at all times especially to our customers. We regret the friendly, helpful attitude we expect of our staff, was lacking in this case. We escalated the matter to the cabin crew managers to address with the staff to prevent a repeat and to ensure that service excellence is our first priority
While some of the delays are within our control, the majority are not and these are caused by unforeseen circumstances which prevent us from operating flights as scheduled. Most delays are not within our control but we are working very hard to improve on the delays that are within our control.
We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Kulula.com's reply11 Sept 2015, 16:05
Official
Hello Jaun Meyer,
Thank you for bringing your concerns to my attention. I do apologise for the inconvenience caused whilst using our services.
We expect all our staff to be courteous, helpful and professional at all times especially to our customers. We regret the friendly, helpful attitude we expect of our staff, was lacking in this case. We escalated the matter to the cabin crew managers to address with the staff to prevent a repeat and to ensure that service excellence is our first priority
While some of the delays are within our control, the majority are not and these are caused by unforeseen circumstances which prevent us from operating flights as scheduled. Most delays are not within our control but we are working very hard to improve on the delays that are within our control.
We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for bringing your concerns to my attention. I do apologise for the inconvenience caused whilst using our services.
We expect all our staff to be courteous, helpful and professional at all times especially to our customers. We regret the friendly, helpful attitude we expect of our staff, was lacking in this case. We escalated the matter to the cabin crew managers to address with the staff to prevent a repeat and to ensure that service excellence is our first priority
While some of the delays are within our control, the majority are not and these are caused by unforeseen circumstances which prevent us from operating flights as scheduled. Most delays are not within our control but we are working very hard to improve on the delays that are within our control.
We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations