1 reviews | Active since Mar 2016
Airline kulula takes no responsibility
The airlines diverted the flight from Cape town to Johannesburg on 14/03 - flight MN 104. This flight was diverted to Durban on account of bad weather. Not sure where the airline got their information but the weather in Durban was worse. Weather was just fine in jo'burg. Had to rebook & pay again for a flight. Had to pay more for my trip back to Sydney than what I originally paid. KULULA could not even arrange accommodation for the evening. They blamed nature which was not even the case. Passing the buck & want to look blameless.<br> <br> The worse part is that they assured customers on the flight that they were liasing with ground staff but this did not happen. They even announced that all flights were delayed in johannesburg & gave the impression that flights were not going anywhere & that no one need to worried about missing their connecting flight. They also said they would have a representative but this did not happen as well. There are no words to voice my disgust with this airlines.
Thank you for the flight details. I am sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN104/14Mar'15 was diverted to Durban due to the adverse weather conditions experienced at ORT. During this time period, several of our flights were delayed but were given the go ahead after the weather had cleared. I can assure you that we would not divert a flight for any reason other than weather related issues or an emergency situation as this has a cost implication for the airline as well.
I am disappointed that the delay was not handled in a manner that satisfied you. I will address your concerns with the airport managers. For any additional costs incurred due to the delay, please refer to your personal travel insurance.
Thank you for being in touch with us. We do hope to welcome you on board our flights in the near future.
Yours Sincerely,
Nazley - CR
Thank you for the flight details. I am sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well.
Flight MN104/14Mar'15 was diverted to Durban due to the adverse weather conditions experienced at ORT. During this time period, several of our flights were delayed but were given the go ahead after the weather had cleared. I can assure you that we would not divert a flight for any reason other than weather related issues or an emergency situation as this has a cost implication for the airline as well.
I am disappointed that the delay was not handled in a manner that satisfied you. I will address your concerns with the airport managers. For any additional costs incurred due to the delay, please refer to your personal travel insurance.
Thank you for being in touch with us. We do hope to welcome you on board our flights in the near future.
Yours Sincerely,
Nazley - CR