AP
Andrew P
1 reviews | Active since Aug 2015
16 Aug 2015, 20:45
Aircraft Being Pushed to Limit
First message at 09h49 16Aug 2015 plane delayed for arrival time Lanseria at 18:30: Delayed until takeoff time Cape Town 20:20 to arrive Lanseria at 22h20. The single word \Apologies". Next message again with the single word"
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Kulula.com's replyOfficial
17 Aug 2015, 13:09Hello Andrew Peace,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused to you due to the delay of this flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. I am sure you will agree the safety of our passengers and staff will always be our main priority.
Routine maintenance for all aircrafts is done as per the CAA regulation and pre-flight checks are done prior to each departure. Our replacement aircrafts are based at OR Tambo airport and fly to any station to assist in cases of delays based on availability.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused to you due to the delay of this flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. I am sure you will agree the safety of our passengers and staff will always be our main priority.
Routine maintenance for all aircrafts is done as per the CAA regulation and pre-flight checks are done prior to each departure. Our replacement aircrafts are based at OR Tambo airport and fly to any station to assist in cases of delays based on availability.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused
Kind regards,
Thuli
Customer Relations
Kulula.com's reply17 Aug 2015, 13:09
Official
Hello Andrew Peace,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused to you due to the delay of this flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. I am sure you will agree the safety of our passengers and staff will always be our main priority.
Routine maintenance for all aircrafts is done as per the CAA regulation and pre-flight checks are done prior to each departure. Our replacement aircrafts are based at OR Tambo airport and fly to any station to assist in cases of delays based on availability.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused to you due to the delay of this flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. I am sure you will agree the safety of our passengers and staff will always be our main priority.
Routine maintenance for all aircrafts is done as per the CAA regulation and pre-flight checks are done prior to each departure. Our replacement aircrafts are based at OR Tambo airport and fly to any station to assist in cases of delays based on availability.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused
Kind regards,
Thuli
Customer Relations