CM
Chrisna M

1 reviews | Active since Nov 2015

03 Nov 2015, 09:16

AIR TICKETS

My daughter, a student, was scheduled to do vacation work at Secunda. The students protested - examination was postponed. She was then informed that she has not to come for holiday work. We booked<br> KULULA<br> 29/11/2015 : FLIGHT MN 118 : BOOKING REF : JZFDJR <br> CAPE TOWN - OR TAMBO (08h10-10h10) <br> 23/12/2015 : FLIGHT BA 6425 : BOOKING REF : TQTTBG <br> OR TAMBO - CAPE TOWN (15h00-17h10)<br> 15/01/2015 : FLIGHT MN 125 : BOOKING REF : HSMUXX <br> OR TAMBO - CAPE TOWN (21h10-23h20) <br> TRAVELSTART (FLYSAFAIR)<br> 03/01/2016 : FLIGHT FA 201 : BOOKING *** <br> CAPE TOWN - OR TAMBO (08h40 - 10h45) <br> Chantelle at Kulula informed me it is Kulula's policy not to pay back money. I can postpone the tickets. Tickets can not be transferred. I explained that there is not intention to fly at any time as my daughter must study next year. It means it can not be canceled, we lose money, seat will remain open. I speak to her manager, Jeremy. He tell te same story. [Email Removed]<br> The fourth ticket we booked by Travel Start. Only FlySafair had place. I spoke with Palesa at Travelstart. She also said that they can not do any repayment. <br>

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Replies (1)
Kulula.com
Kulula.com's reply03 Nov 2015, 10:01
Official
Hello chrisnamouton,

Thanks for getting in touch with us. I am terribly sorry for the experience you had whilst using our services.

One of our call centre supervisors will contact you and advise on your concerns.

Kind regards,
Thuli
Customer Relations

Best regards,