1 reviews | Active since May 2018
Aggressive flight attendant on Kulula
I will NEVER fly with Kulula again. I am so disgusted with my treatment during my recent flight to Cape Town. MN105 27.04.2018? The flight was 2 hours late. Scheduled departure time was 15.25, the flight eventually took off at 17.15. In my complaint, Kulula responded and said the flight was only 12 minutes late. With this kind of arithmetic it's no wonder they are never on time. 2. After landing, I found the my checked bag had been broken into and a bottle of YSL perfume and a gold and pearl ring had been ****** from my bag. The worst however was: 3. Whilst on still the ground and waiting for the flight to take off, the cabin doors remained open. I asked why we were still waiting, and was informed that there was a last passenger further delaying the flight. My response was to shake my head. The senior flight attendant then approached me and menacingly asked me whether I wanted to stay in the flight. I was flabbergasted and asked him to leave me alone. He just would not leave me be. Kept asking the same thing over and over, eventually even prodding me to elicit a response from me. I knew then, that regardless of what my response might be, he would use this as a reason to kick me off the flight. I appealed to another flight attendant to ask the captain to intervene, but to no avail. My only response was to tell the attendant to leave me alone. Eventually the other flight attendant persuaded him to leave me alone. All the passengers around me expressed their shock and disbelief at the flight attendants aggressive behaviour towards me. Several were so disgusted, they voluntarily provided me with their contact details in order to be witnessed when I reported this behavior to Kulula. And it should come as no surprise, that they were not contacted.
I sent Kulula an email complaining about the above. Needless to say, they exonerated themselves and said my “aggressive behaviour was disruptive”.
Not only do they not acknowledge their flight was delayed by almost 2 hours, they completely exonerate the appalling and aggressive behaviour towards a passenger.
