Absolutely Useless

I have a kulula credit card and lost it even before I started using it. When I called the call centre there to report the card lost and order a new card I was told that my account was blocked by the KYC team. How is this possible if it is a new card, how did the card get issued in the first place if the proof of residence and I'd were not given at the time of applying.<br> <br> In the last month I have made countless calls (average 10-15 minutes) from my cellphone and have no feedback as yet. I have sent my documents through again and as of this morning the account is still being blocked yet I am being charged for something I do not have use of. Trying to get a hold of someone that is in the correct department is like pulling your teeth without the anesthetic. Even worse is if you try to speak to a Manager it is like SARS in days gone by. <br> <br> This is pathetic to say the least and yet the bank wins awards for this excuse of a service. <br> <br> <br>