Absolutely disgusted with Kulula airlines

Bad review Kulula airlines Goodmorning, yesterday I had a flight from Cape Town to Johannesburg. Flight MN110. I was travelling alone with my 6 month old baby girl.Upon arriving I asked the counter if anyone from Kulula would be able to assist me to load the pram(with my baby girl) into the bus to go to the aircraft if need be. She then said it would be no problem. At the boarding gates when asking again, they refused to help me, in fact the two ladies were down right rude. I then hear our flight is delayed with 30 min.... 10 minutes later we get a sms now stating the flight will only leave at 17:25. It was supposed to depart at 12:45. I was now on the airport with a baby, nothing to feed her with, and you also refused to let me go home and come back. If I did that I would have to buy another ticket. Luckily, after insisting on you doing something I got placed (still 2 hours later) on a British airways flight. Now, without my luggage ofcourse.When I arrived at OR Tambo I immediately went to claim my baggage at the counter, where the lady told me "sorry we have now idea where it is" I then had to fill out a form and await your call. Obviously Kulula never phoned. Luckily my brother had an evening flight also delayed supposed to leave @8pm he left at 00:20am. When he arrived at OR tambo, and asked for my luggage they took him to a pile of bags... All of the stickers ********** so no way of identifying your luggage. It' absolutely ridiculous... Why was it necessary to rip the identification off our checked in luggage. He told them I had a baby with me and they gave him someone else's bag and car seat, he then said its not mine, and saw my Baby and I's bag after searching for it between the other bags. Your staff would have given him someone else's luggage. When he got my Baby's bag he saw the whole one handle is literally torn off. Beyond repair. If I did not go the extra mile to get my luggage back, I'm sure I would have heard nothing from you, seeing as that the stickers were torn off. I'M ALSO SURE THERE ARE TONS OF PEOPLE WHO WERE ALSO ON THE AIRCRAFT WITH ME THAT ARE STILL AWAITING THEIR LUGGAGE.

I am DEEPLY disappointed by your costumer service, your staff members attitude and your lack of respect for your costumers personal belongings. I would discourage anyone to ever make the choice to use your aircraft.