ABSOLUTE PATHETIC CALL CENTER AGENT

On Tuesday 10/07/2018 i called through on ********** to cancel my flight. Booking ref CRXAZB, the person i spoke with was Albie Deetlefs. I cannot begin to explain how rude this supposed "service call center agent" was to me. I really want a person at management level to review the call recording in order to understand the manner in which i was spoken to. I am the customer I need to be informed and educated not shouted at and told that I have ruined their day. After he told me I ruined his day he put the phone down on me, that was really the cherry on the top of a wonderful conversation. I have a very strong social media following so I am also requesting a copy of the call recording in order for me to upload onto social media so everyone can hear what type of service people Kulula employ. In no way should any customer be spoken to as if they are uneducated. He lacked any sympathy of my situation and had total disregard of my circumstances. I hope he will be dealt with appropriately.