Absolute lack of service

It is the first and last time I use kulula. Paid R1500 for return ticket jhb dbn. Trip back to jhb was in line 5 minutes before cut off. They claimed late check in and now sitting on standby having paid 2 x R1300 for one way tickets. The staff seem to find it very difficult to show any enthusiasm in their work and even though there were +5 people also to check in on time told they were late. So in all honesty so many people on time but we are told we are late. Thank you kulula for bleeding your customers dry.