Aaaagggh !

On 9th on January my friend went through an unfortunate tragedy, an existing BA/Kulula flight was changed to a day earlier so that said friend could leave for JHB from CT.

When he got to the check in counter, he was told that the system “automatically reversed the booking”

But my money was not reversed!! Now been in one frustrating call after another, I was promised a refund in 21days, now “I am not entitled to a refund”

Bite me kulula u guys suck!