A supposed efficient and rewarding business trip sent hurling to the ground!

<p>I am still in shock no awe actually disgust that i made the mistake of making our last minute business trip booking with Kulula, Friday morning just missing a flight by a few mins but only thanks to the staff member at the check in gate that did not check the online booking and only issued 1 of 2 passengers boarding passes, she explained it would be no hassle at the terminal that it would be fine with one boarding pass. But no having one boarding pass was infact wrong and did we hear it too, screamed at that this is not how they do things and we have exactly 6 minutes to go back to the lady, issue the extra boarding pass and get back all end off with a snap to it clap that had all standing in line staring at us as if we were just outcast!</p> <p>That was enough stress and embarrassment so the decision was made to rather book the next flight, assuming that for the time and treatment of this debacle the flights would be booked at a reduced rate, nope! Full price infact over the originial price. At that point you are so worried your meeting will be missed the payment is made.</p> <p>But this morning i thought no, i will make my complaint heard i am still so livid that this airline i once loved for the convenience price and quirky jokes made onboard by cabin crew staff.</p> <p>The next issue i have with client services in south africa, is since when did the hotel staff become so snobbish that they treat their guests like they are overwelcomed visitors, Might i add this was a combo option also provided by Kulula.com, i fear the agreement and profit deal the have with each other far outways the needs of the customer.</p> <p> </p> <p>Sadly it was a mess, the headache is over but i want to know why and what are the relevant members of Kulula going to implement to change this!?</p>