A MONTH AND NO REPLY FROM A SO CALLED QUALITY BOOKING SERVICE

DISGUSTING SERVICE.

We ordered a flight from JHB to CPT and unfortunately we had got the times mixed up.

We then phoned kulula countless times to try and change the times to suit us appropriately, but the negligence of staff towards customer service was appalling and absolutely disgusting. We then had to book flights with a different airline to accompany our needs. We told kulula that we had to do so and they had no remorse or regret in the phone calls we had to make to them.

I wrote an email to the complaints department they then got back to me after 2 working days, to say that they would let us know what has happened and to do a internal investigation.

WE ARE STILL WAITING, A MONTH has gone by and nothing.

Kulula has honestly destroyed our views in their airline booking service. We have since made certain to never book with their booking service since, as to not promote a brand that doesn’t deserve the quality service they apparently serve.