1 reviews | Active since Nov 2010
A mission of a departure turned great!
My mother is in a wheel chair so you can imagine me, alone, trying to get her, a suitcase and hand luggage on a flight while running late. My mom (not thinking out the plan properly) said that I should check her in with her luggage then come back to to fetch her. I asked 3 people for help but was pushed from pillar to post. Eventually I found Nadia who assisted me and just went the extra mile in getting my mom on her flight to East London from OR Tambo and helping me with a duty I was dreading. People are so quick to complain and I regret taking so long to write this but I won't forget the assistance that I received that day. This is my second compliment to [URL Removed] on your attitude towards people in wheelchairs so well done!
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Nadia.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment have been passed on to the relevant managers for the excellent service provided.
As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making kulula.com your choice of airlines.
Thank you,
Thuli
Customer Relations
Thank you for getting in touch with us. I am delighted that you are pleased with the service you recently received from Nadia.
Its genuinely helpful to have your comments pinpointing an aspect where our strength lies as we are working hard to get every aspect of our service right for every one of our customer's needs. We are always striving to provide a consistently high standard of service at all times.
Your kind compliment have been passed on to the relevant managers for the excellent service provided.
As a customer focused organisation all passenger comments are analysed and used to influence future service developments.
We greatly value your support and look forward to welcoming you on board one of our flights in the near future and thank you for making kulula.com your choice of airlines.
Thank you,
Thuli
Customer Relations