A hassel to book flight

So I decided to book a flight through Kulula telephonically the lady did the booking then I was told to make payment soon, as the prices might change if I wait too long. I waited and waited and waited for the email with the banking details to which I had to make payment to.

When I did finally get this email I asked the consultant to confirm the amount due as the email just stated banking details, this person was so rude to me and after payment was done I had to literally beg them to give me a confirmation of my flight details and ticket.

I am not impressed at all, they made me feel like I was bothering them with something that is indeed their job. Perhaps SAA or mango will have better treatment for me next time I want to book a flight.