8 weeks and still no refund

I had to cancel a flight we had on the 03rd May due to my daughter being hospitalized. My brother in law was dealing with someone in the call centre and they could not accept the admission form from the hospital due to some issue on your side even though the form was acceptable. We confirmed the cancellation and i booked with Kulula for the following week. I then spoke to Charmane on the 05 & 06 May and she said the admission form is fine and my refund has been processed and will take 6-8 weeks to refund me. I called your call centre after 6 weeks and the consultant said he will call me back with feedback. Still await the call. Called almost 2 weeks later spoke to Anita who then said she will get back to me, we did receive an sms regarding the query number though. Called the call centre to confirm progress last week and with the query number and the agent has no idea what i am talking about. I want my refund now. I would have not needed to go through this whole process if your first consultant accepted the admission form. Your call centre service is actually shocking to say the least. Regards Chris