1 reviews | Active since Mar 2014
4hour flight delay and a ****in
While Erik Venter has been signing praise of expenditure on new aircraft and saying SAA routes should discontinue certain routes to remain relevant, maybe he should spend sometime sorting out his internal problems and maintenance of his fleet.<br> On Friday 11. Kulula Flight MN122 was delayed for more than 4 hours. From scheduled 10pm departure we ended up departing after 2am. During the course of the delay,the only communication we received was 'Sorry, flight has been delayed'. Followed by A ****in and coffee voucher which we had to go and redeem at Mugg and Bean - For which I thought it was crude and they can shove where the sun will never shine. <br> <br> Instead of focusing on criticizing others, maybe focusing on improving the shortfalls in your organisation so that we do not spent a return trip at the airport due to your operational delays since you were the only airline out of sync.<br> I guess time to stop your tongue in cheek jokes about rival airlines considering - you are no better when it comes to delays and bad communication.<br> Unforgivable Bad Communication and a ****in for 4 hour delay- sickening!<br>
Thank you for your post. I am sorry for the inconvenience caused to your husband whilst using our services.
Flight MN122/11Mar'16 was delayed due to rotational reasons caused by technical problems to the aircraft. An aircraft change was then done to avoid a further delay or cancellation. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
When a flight is delayed we do offer customers a meal voucher to be used at a specific restaurant. Unfortunately the restaurants we have agreements with were already closed, including Mug and Bean. However, Mug and Bean agreed to assist us with only a ****in and coffee due to the time constraints.
I will be in touch with you via your personal email.
Kind Regards,
Nazley - CR
Thank you for your post. I am sorry for the inconvenience caused to your husband whilst using our services.
Flight MN122/11Mar'16 was delayed due to rotational reasons caused by technical problems to the aircraft. An aircraft change was then done to avoid a further delay or cancellation. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff.
When a flight is delayed we do offer customers a meal voucher to be used at a specific restaurant. Unfortunately the restaurants we have agreements with were already closed, including Mug and Bean. However, Mug and Bean agreed to assist us with only a ****in and coffee due to the time constraints.
I will be in touch with you via your personal email.
Kind Regards,
Nazley - CR