ES
Ebrahim S
1 reviews | Active since Jan 2011
27 Dec 2015, 21:33
40 passengers almost missed flight
When boarding gate a11 changed to c10 for the 21:50 cpt to lanseria flight tonight 27 december no anmouncement was made. About 40 of us were waiting at a11 gate as indicated on our boarding passes... at the last minute a PASSENGER told us it had changed and there was chaos. When i complained to the lady at c11 eventually she offered a cold response \i dont know"what nonsense is this. My wife and dad and i should fly on your rival airline next time as we DO NOT trust kulula anymore. As frequent travellers we cannot be subjected to incompetance like this by a so called experienced airline. Do u really expect us to put our faith in your cold staff who dont give a ****"""
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Kulula.com's replyOfficial
28 Dec 2015, 11:58Hello esalot,
would like to thank you for expressing your concerns with us as we value your feedback.
We appreciate that your time is valuable and can understand the great inconvenience experienced on the day due to the gate change . We expect our staff to perform their duties in a friendly, professional, helpful and efficient manner, but sadly on this occasion we let you down. We appreciate the feedback as this assists us to create a better service for you and all our customers.
Our staff are aware excellent customer service is one of our company's top priorities. The selection and training of our staff is of great importance and a huge amount of emphasis is placed on service towards our customers. The behaviour you described is totally contrary to our values and our mission statement.
Please accept my apologies for the disappointment you experienced on this occasion and I hope it will not deter you from using Comair Limited again in the future. Your business is invaluable to us and I do appreciate that you have a choice when it comes to who you book your flights with .
Bye for now.
Fazila Khan
Customer Relations
would like to thank you for expressing your concerns with us as we value your feedback.
We appreciate that your time is valuable and can understand the great inconvenience experienced on the day due to the gate change . We expect our staff to perform their duties in a friendly, professional, helpful and efficient manner, but sadly on this occasion we let you down. We appreciate the feedback as this assists us to create a better service for you and all our customers.
Our staff are aware excellent customer service is one of our company's top priorities. The selection and training of our staff is of great importance and a huge amount of emphasis is placed on service towards our customers. The behaviour you described is totally contrary to our values and our mission statement.
Please accept my apologies for the disappointment you experienced on this occasion and I hope it will not deter you from using Comair Limited again in the future. Your business is invaluable to us and I do appreciate that you have a choice when it comes to who you book your flights with .
Bye for now.
Fazila Khan
Customer Relations
Kulula.com's reply28 Dec 2015, 11:58
Official
Hello esalot,
would like to thank you for expressing your concerns with us as we value your feedback.
We appreciate that your time is valuable and can understand the great inconvenience experienced on the day due to the gate change . We expect our staff to perform their duties in a friendly, professional, helpful and efficient manner, but sadly on this occasion we let you down. We appreciate the feedback as this assists us to create a better service for you and all our customers.
Our staff are aware excellent customer service is one of our company's top priorities. The selection and training of our staff is of great importance and a huge amount of emphasis is placed on service towards our customers. The behaviour you described is totally contrary to our values and our mission statement.
Please accept my apologies for the disappointment you experienced on this occasion and I hope it will not deter you from using Comair Limited again in the future. Your business is invaluable to us and I do appreciate that you have a choice when it comes to who you book your flights with .
Bye for now.
Fazila Khan
Customer Relations
would like to thank you for expressing your concerns with us as we value your feedback.
We appreciate that your time is valuable and can understand the great inconvenience experienced on the day due to the gate change . We expect our staff to perform their duties in a friendly, professional, helpful and efficient manner, but sadly on this occasion we let you down. We appreciate the feedback as this assists us to create a better service for you and all our customers.
Our staff are aware excellent customer service is one of our company's top priorities. The selection and training of our staff is of great importance and a huge amount of emphasis is placed on service towards our customers. The behaviour you described is totally contrary to our values and our mission statement.
Please accept my apologies for the disappointment you experienced on this occasion and I hope it will not deter you from using Comair Limited again in the future. Your business is invaluable to us and I do appreciate that you have a choice when it comes to who you book your flights with .
Bye for now.
Fazila Khan
Customer Relations