4 days and not a word yet_Absolutely pathetic!!

<p>Tuesday 14 Feb, 2017:</p> <p>I am so disappointed with the service I have received yesterday at Cape Town International with the Kulula airlines.</p> <p>Firstly, I was booked for a late flight out from Cpt to Lanseria at 8pm, therefore I arrived at 18:15pm at Cape Town International to check in all my luggage way ahead of time to avoid any unnecessary rush or problems.</p> <p>I had one regular checked in luggage and had an extra oversized luggage added additionally, which I have paid R385,00 for.</p> <p>My oversized luggage was then sent to the oversized luggage bay where it was to be scanned through to be boarded however that was not the case, from that moment on, I have been running up and down fighting with the security who was in charge of scanning the oversized luggage because there problem was that it would not fit through the regular oversized scanner, therefore they were delaying and saying that they would need to unwrap my parcel and open it up to do a manual scan, which by this time would not be possible at all because my flight was boarding in 15 minutes. I waited on several people who could assist me to get it sorted and boarded so that I could eventually go and board my flight but that was a long process and almost resulted in me missing my flight.</p> <p>I cannot even begin to explain how angry and upset I am by the lack of assistance I received yesterday during all of his drama, after having paid and checked in only to have had to leave behind my parcel that was to leave with me on my flight. Then when asked about my refund or what would happen to the money which I had paid for the luggage, I was told it would take up to 20 days +-, that too is absolutely ridiculous.</p> <p>I would like to know from the airlines side what is going to happen with this situation and my luggage that was not delivered and had to stay behind?</p> <p>The way I had to run up and down the lifts like a crazy woman to practically do the job of which your staff was meant to do to ensure that everything was sorted before departure was absolutely disappointing, I mean I have called the call Centre and the Air port days before enquiring about the oversized luggage regulations etc.</p> <p>I am seriously not impressed with Kulula and the air port at all.</p>