3 hour delay in flight
I was scheduled to travel from Cape Town International Airport to Lanseria on the 17 August 2015, in which I was notified that the flight had been delayed to 22:40. Upon arriving at my boarding gate (A11) to depart, I was not made aware that the flight was delayed yet again nor that the boarding gate had been changed to C11. Furthermore while at check in, no one notified me of these changes but indicated that the flight was still on time. This was extremely frustrating as I was originally scheduled to leave at 21:40 and had to make alternative arrangements to be collected from the airport which was at approximately 01:00 in the morning.
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Kulula.com's replyOfficial
17 Aug 2015, 14:13Hello AhkinGee,
Hello footdoc,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Hello footdoc,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Best regards,
Kulula.com's reply17 Aug 2015, 14:13
Official
Hello AhkinGee,
Hello footdoc,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Hello footdoc,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Your feedback has been sent to our management team to address the communication failure during the disruption to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Best regards,