3 Frustrating experiences with Kulula over a 3 week period

<p>First Experience- On Flight from King Shaka to Lanseria -The hostess in Charge by the name of Ingrid was extremely rude and abrupt to me. I was carrying a small overnight bag, together with my laptop and handbag. On entering the plane, I asked another hostess( a male) to assist me in putting my bag in the overhead compartment as I had pulled a muscle the night before. So Ingrid said the following "' Why can’t you put your own bag up there, are you injured'' My reply was ''yes''. So she went on to say'' So do you need a wheel-chair? Why did you pack you bag so full then''. I was totally appalled and embarrassed . Date of travel: 25 Apr 2016 Reference number: Flight MN502 FRLVSC. Needless to say I emailed customer complaints and Natashia Schoeman <***> rep**** by apologising and said that the necessary action would be taken.</p> <p> </p> <p>Second experience</p> <p>I was on your flight from Durban to ORT ( THJSMI)</p> <p> King Shaka (Durban)<br />10 May 2016 08:10<br />O.R. Tambo (Jo'burg)<br />10 May 2016 09:15<br /> </p> <p>I checked in online so I proceeded to the check in gates.When my boarding pass was scanned it said ‘’Flight cancelled’’. I was asked to go back to check in counters. I was told there that we will be put on a flight to Lanseria and then we will be transported to ORT. That really caused a huge problem, as I was meeting with an important client which even cancelled on me.</p> <p> Needless to say I was extremely frustrated with your airlines and the evening was even more disastrous.</p> <p> </p> <p>Third Experiece</p> <p>O.R. Tambo (Jo'burg)<br />10 May 2016 17:15<br />King Shaka (Durban)<br />10 May 2016 18:20<br /><br /> I checked in on line and was allocated Seat 4A. I processed straight through to check in gates and spent an hour at the slow lounge. At boarding time which was 16.45, I proceeded to the Kulula boarding gates. My pass was scanned and it said that a passenger already checked in on that seat number. Your employee phoned another employee and after a few minutes of chatting , she said I need to go back to ticket sales, and possibly board the next flight as this flight was fully booked. The time was now 16.53 and the gates were closing at 17.00pm. I was highly upset and frustrated, so I said to her I am not moving, she should call and sort this out. She was most unhelpful, she told me to stand aside and she called the rest of the passengers….Clearly I was not important enough and didn’t deserve the respect and service like all other passengers. So I decided to run out to ticket sales to sort it out. I had to push pass incoming passengers, running in heels with my bags….This wasn’t a pretty site.</p> <p>At ticket sales, the employee was most helpful and was even confused as to why the lady sent me back….It took him about 5 minutes, but he managed to get me onto the flight.</p> <p>So I ran back, obviously passing many passengers, that shouted and picked on me as they saw it, as me cutting the queue. I even slipped and fell, injured my leg and hand( Not to mention embarrassed myself)</p> <p>I get to the boarding gates, they scan me in and then when I go to the entrance of the plane, the doors were already closed. At this time, I started screaming and shouting until they had no option but to open the doors.</p> <p> When I got in there was numerous seats available.</p> <p> Please explain what happened above and the chain of events that transpired. I will certainly not entertain a mere ‘’Sorry’’…..this time around.</p> <p>Again I emailed Natashia Schoeman <***> and after a week later there was no response, so I emailed her yesterday. She said she is still awaitng feedback and disturbed me the most was the following response from her </p> <p>"'This is determined by the feedback received by the teams as we do not normally compensate for embarrassment as you cannot place a price on it."'</p> <p>The above statement just proves that Kulula doesnot care about their passengers and what transpired on their airlines.</p> <p>Kulula staff are just the worst ever. The embarrassment that I refer to is the following.</p> <p>- Scanning my ticket and being told that my seat is taken, go back to ticket sales in front of many other passengers</p> <p>-Running through crowds of people and explaining to airline security why I am exicting the check-in gates</p> <p>-Running back pass queues of people, who passed smirky comments as they saw it as me cutting the queue</p> <p>-Falling down and injuring ,myself.</p> <p> </p> <p>So Natashia Schoeman , in light of the above, I will not tolerate "'YOu cannot put a price on embarrasment"'....And you call yourself the customer relations officer.</p> <p>I have another flight with Kulula in July with my family and I am considering cancelling</p> <p> </p>