2*Price increases whilst trying to process a single booking - and a pathetic call centre...

As a Discovery Vitality member who earns a "35% discount" on Kulula Flights, I went online now to book a return flight for next week - quickly made the selections and went straight from there to checkout and paid accordingly. The money went off my credit card as expected, only to be returned a short while later - with a message that "something went wrong - please process the booking again or contact the call centre if the problem persists..." - so I processed the booking again, only to (obviously) see an increase of more than 10% on the exact same flights - still, I sucked it up and tried to move along with the same flights - only to then see a SECOND INCREASE WITHIN PROBABLY A MINUTE - leaving them again wanting me to pay even more... this time I did call the call centre and asked to speak to a manager - the consultant then put me through back to the switchboard (AWESOME "SERVICE"!)... after which I eventually got told my one of their staff that apparently each of the "booking classes" only accommodates 10 seats - i.e. after every 10 seats there is a price increase - which is the reason why I ended up with 2 increases within a minute... is it just me or do Kulula set themselves up to fail as this problem must then obviously occur with many other frustrated clients ALL THE TIME?? Also, on a previous flight with them we got to the airport more than an hour before our flight only to be told that the flight was oversold and we thus had to wait for the next one - we then went to their service desk only to join up with 2*10 sets of other extremely frustrated Kulula customers who got bumped off their earlier Kulula flights as well - i.e. some couldn't even get on the next flight because all of the flights were oversold... come to think of it - I should probably take the blame for considering to give them a second chance after that in the first place...