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I have booked tickets to fly 2 July to jhb with KULULA. Our function was cancelled due to COVID, and I provided proof. I asked if I could cancell. I got a whole story about penalty and admin. I requested the amount we talking about. Felt it was unfair to be penalized for all the fees because of covid. The email received : "my supervisor again says unfortunately we cannot give you a voucher or waiver the change of booking fee" So does this mean I am just Donating to KULULA? !!!! I am a pensioner and throwing away R1045.00 is not easy to handle. What is happening with this company. I cannot even speak to a Manager. They are protected.. They just pass instructions on to the contact center agent.... And the supervisor and manager sits back. COVID is not due to me so why must I now not get a voucher... And why would a have to pay all the fees when it is not MY FAULT. Not even prepared to help me half way with a solution. I spoke to several people who cancelled and received vouchers. Why do I get treated with a NO..... Can a Manager please attend to this. From all the reviews it is clear that client service is not their priority. Are they living by their VISION AND MISSION of the company. I don't think so... Part of it clearly states... "...... Where ever our customers see the kulula. Com brand, they can expect these values. Proud 14 yrs? Really. Let's see who of the managers can assist with a SOLUTION... surely that is what is is about.