2 months still no refund

Item: Kulula.com
Rating: 2
Author: Sizwe S

25 October 2015 I tried to book online using SID payment option, after I have put the OTP using my cheque card I received a message saying \Sorry my booking can not be confirmed but the funds were received"I then called the customer centre I spoke to Lewy and he told me the funds were reversed to my account and he booked me another flight for this morning from JHB OR tambo to CPT depart 05:55.This morning I checked my bank statement the money was not reversed. I then spoke to Nikita Nteta which she asked me to sent her an email of my bank statement which I did"

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Replies (1)

Kulula.com's replyOfficial

14 Dec 2015, 13:05

Hello shozibs,

Thank you for your post.

I have forward your post to the Contact Centre Team Leader for the agent to update you on the status of your refund.

Regards.

David

Best regards,

Kulula.com's reply14 Dec 2015, 13:05

Official

Hello shozibs,

Thank you for your post.

I have forward your post to the Contact Centre Team Leader for the agent to update you on the status of your refund.

Regards.

David

Best regards,