HM
Hasan M
1 reviews | Active since Jun 2013
19 Jan 2016, 10:07
19 Days and waiting!
It's been 19 days since my initial complaint and I still haven't received a reply or any sort of correspondence as yet. I will continue to bad mouth [URL Removed] on as many forums as I can until I receive some sort of assistance. Your promises are empty and words shallow. Your service is none the better. Let the public not be fooled by your adverts and specials. The large number of complaints compared to the few number of compliments are something people should take heed of.
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Kulula.com's replyOfficial
19 Jan 2016, 12:23Hello hasan77,
Thank you for your post. I am terribly sorry to hear that you have not received any response from the Baggage Office yet.
Upon looking at your case, I found email correspondence meant for you but the incorrect email address was used. A Baggage Office agent emailed you on the 05Jan and then again on the 12Jan but unfortunately spelled your surname incorrectly in your email address.
I have since emailed the agent and requested for him to contact you urgently.
Kind Regards,
Nazley - CR
Thank you for your post. I am terribly sorry to hear that you have not received any response from the Baggage Office yet.
Upon looking at your case, I found email correspondence meant for you but the incorrect email address was used. A Baggage Office agent emailed you on the 05Jan and then again on the 12Jan but unfortunately spelled your surname incorrectly in your email address.
I have since emailed the agent and requested for him to contact you urgently.
Kind Regards,
Nazley - CR
Kulula.com's reply19 Jan 2016, 12:23
Official
Hello hasan77,
Thank you for your post. I am terribly sorry to hear that you have not received any response from the Baggage Office yet.
Upon looking at your case, I found email correspondence meant for you but the incorrect email address was used. A Baggage Office agent emailed you on the 05Jan and then again on the 12Jan but unfortunately spelled your surname incorrectly in your email address.
I have since emailed the agent and requested for him to contact you urgently.
Kind Regards,
Nazley - CR
Thank you for your post. I am terribly sorry to hear that you have not received any response from the Baggage Office yet.
Upon looking at your case, I found email correspondence meant for you but the incorrect email address was used. A Baggage Office agent emailed you on the 05Jan and then again on the 12Jan but unfortunately spelled your surname incorrectly in your email address.
I have since emailed the agent and requested for him to contact you urgently.
Kind Regards,
Nazley - CR