RL
Renier L
1 reviews | Active since Aug 2015
25 Aug 2015, 11:48
100% Flight Cancellation Fee, unreasonable
I recently Bought a one way ticket to Cape Town from Joburg from Kulula. The flight in question is a full month away from now. I called their customer call center and was told quite bluntly that there is a 100% cancellation fee. <br> I would understand this would apply a few days before the flight but to have that apply to someone cancelling a full month in advance due to unforeseeable circumstances, it quite ridiculous. <br> The blatant i can
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Replies (1)Kulula.com's replyOfficial
25 Aug 2015, 13:25Hello Lominc16,
Thank you for taking the time to contact us and for sharing your concerns .
I have in the interim forwarded your feedback to the contact center supervisor with instructions to contact you and assist where possible .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns .
I have in the interim forwarded your feedback to the contact center supervisor with instructions to contact you and assist where possible .
Bye for now .
Fazila Khan
Customer Relations
Kulula.com's reply25 Aug 2015, 13:25
Official
Hello Lominc16,
Thank you for taking the time to contact us and for sharing your concerns .
I have in the interim forwarded your feedback to the contact center supervisor with instructions to contact you and assist where possible .
Bye for now .
Fazila Khan
Customer Relations
Thank you for taking the time to contact us and for sharing your concerns .
I have in the interim forwarded your feedback to the contact center supervisor with instructions to contact you and assist where possible .
Bye for now .
Fazila Khan
Customer Relations
