RL
Renier L

1 reviews | Active since Aug 2015

25 Aug 2015, 11:48

100% Flight Cancellation Fee, unreasonable

I recently Bought a one way ticket to Cape Town from Joburg from Kulula. The flight in question is a full month away from now. I called their customer call center and was told quite bluntly that there is a 100% cancellation fee. <br> I would understand this would apply a few days before the flight but to have that apply to someone cancelling a full month in advance due to unforeseeable circumstances, it quite ridiculous. <br> The blatant i can

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Replies (1)
Kulula.com
Kulula.com's reply25 Aug 2015, 13:25
Official
Hello Lominc16,

Thank you for taking the time to contact us and for sharing your concerns .

I have in the interim forwarded your feedback to the contact center supervisor with instructions to contact you and assist where possible .

Bye for now .

Fazila Khan
Customer Relations