1 reviews | Active since Sept 2015
100% Cancellation Fee/Non-Refundable
I booked a flight a few weeks ago for this weekend (JHB to Durban back to JHB). Something came up 2 weeks before so I will be unable to go on the flight.<br> I was pleasantly surprised when trying to cancel it that I would incur a 100% cancellation fee since my ticket is supposedly non-refundable especially given it says nothing on the online ticket about not been a non-refundable ticket.<br> I really do not understand why this industry operates like that, to me it is utterly ridiculous since if I cancel you can get someone else on the flight and provide a service to them vs trying to ***** someone else over. I mean are you not a provider of a service or an ************?<br> I was appalled to read that there are numerous people who landed in the same predicament.<br> I find it quite funny how you can operate with a non-refundable policy when things change in life.<br>
Thank you for your post.
Subject to the ticket fare class or ticket type purchased, there is a 100% cancellation fee to cancel a flight booking. For future reference or an alternative as you mentioned in your post that things can change in life, is to look at the option of a flexi fare ticket.
The special flexible fares are only available through the kulula.com Contact Centre or through your travel agent.
Regards.
David
Best regards,
Thank you for your post.
Subject to the ticket fare class or ticket type purchased, there is a 100% cancellation fee to cancel a flight booking. For future reference or an alternative as you mentioned in your post that things can change in life, is to look at the option of a flexi fare ticket.
The special flexible fares are only available through the kulula.com Contact Centre or through your travel agent.
Regards.
David
Best regards,