“0” on empathy and customer service for Kulula

I had booked a return flight from Cpt for my daughter for end May. Middle May her dad was in ICU on death’s door. We had to fly her sooner and a friend bought a ticket. We had been through the most trying two weeks. When we arrived at the airport, she showed them the confirmation with her flight details received from Kulula and at check in she was referred to the Kulula information desk. The person we dealt with was rude, had 0 sympathy and we had to pay about R1900 for another ticket so that she could sit on a seat she had already paid for. So much for friendly staff. I will NEVER fly with Kulula again. If it is the last flight available I will rather walk. I have been a loyal customer for so many years. We will NEVER fly Kulula again.